FAQ

I need food – can you help me?
Our Foodbank works on a referral system, meaning one of our front line partners will need to assess your need then contact us on your behalf and request a parcel. You can also try speaking to the Bucks County Council Local Emergency Support team on 0845 505 1121. Our list of partners can downloaded here. thumbnail of Partners-list-Nov-2015
We want to donate - what kind of food do you need?
Layer 146We have lots of soup at the moment so we hope you would like to donate other items on our list. If you want to download a shopping list or poster see our resources page.   Shopping list 

 

  • Rice (500g or larger)
  • Pasta (500g or larger)
  • Baked beans/tinned spaghetti
  • Tinned potatoes / instant mash
  • Tinned vegetables
  • Tinned tomatoes
  • Tinned fish eg. tuna
  • Tinned meats including meat pies, hotdogs, meatballs, chillis, curries, mince, stew, corned beef, tinned ham etc
  • Drinks: coffee, tea, hot choc, squash
  • UHT milk (cartons)
  • Sugar (500g)
  • Cereals: large packets and variety packs
  • Bread spreads e.g. jam, honey, chocolate spread, peanut butter
  • Puddings e.g. instant whip, tinned fruit, rice pudding
  • Snacks e.g. chocolate, biscuits
  • Toiletries e.g. shampoo, conditioner, shower gel, soap, toothbrushes and paste
  • Sanitary items
  • Nappies, baby milk/powder
  • Household: washing up liquid, loo roll

We currently have “enough”

  • Soup (although cup a soup/packet soups welcome)

We do not need Anything not on this list. But please contact us to discuss if you have specific items you think we might be able to use. Halal food most welcome.

Where can I drop off donations of food?
Alongside a growing number of ‘shop n drop’ points at local supermarkets and shops, we have a number of drop off locations across the area we serve. All of these are listed on our Foodbank collection points page. For larger donations, our main store is on Duke Street near High Wycombe train station. IF you’d like to drop off directly the store is open 9.30am-1.30pm Tuesday – Friday. Please contact us in advance so we can ensure someone is available to meet you, or to range to meet you at a convenient. time.
Do you accept donations of fresh food?
Not yet but we’re working on it! However, do call us to discuss your offer as we will think creatively about how we can best use your donation. We don’t want any food to go to waste. We have links with other local organisations that we might be able to put you in touch with who can use the food.
Where is the foodbank?
We have a central store on Duke Street near High Wycombe train station where volunteers sort donations and pack food parcels. Parcels are then distributed directly to clients  via front line referral agencies e.g. social workers, or through our network of Hubs. The Hubs either distribute pre-packed bags or have a ‘shop’ setting where clients pack their own parcels. Some parcels are delivered straight to the client’s home. All clients have to be referred to be able to receive food.
Who do you help?
We will give food parcels to anyone who finds themselves in a crisis situation and cannot provide food for themselves. All those who get a parcel from us are referred by our front line partner organisations who work with a wide range of people. They refer anyone to us they think can benefit from a short term, emergency food supply. Our partners are varied and include health visitors, the probation service and the police, the YMCA, refuge centres, the job centre, bereavement groups, young people’s charities and many more. We work in High Wycombe and South Bucks District, as far north as Penn, east as Denham, south as Marlow, west as Princes Risborough. Please note, we no longer accept referrals from GPs.
Who are your partners?
Our list of partners can downloaded here. thumbnail of Partners-list-Nov-2015
What is in a food parcel?
Our food parcels contain enough non-perishable ingredients to prepare three meals a day for a week for however many people it is requested for. Sometimes we can include other items such as toiletries, nappies and baby milk formula. We provide recipe cards with our bags so recipients can make the food into balanced, nutritious meals.
How are you funded?
We rely on donations of money from churches, schools and individuals on a regular basis in order to provide administration and cover the overheads that go into running the foodbank project. Regular gifts are incredibly important so we can make the foodbank sustainable and plan for future projects. Please consider making a regular donation: Find out more.
How do I donate money? Can I set up a direct debit?
Regular gifts of money are invaluable as they help us plan ahead, to make the project sustainable. We are also grateful for one off donations. You can also Gift Aid your donations to us if you qualify. You can donate online, by bank transfer or send us a cheque. We can even accept cash donations. Find out more on our Donate money page. 
Do you sell or share my details with other charities and organisations.
No.
I'd love to volunteer for you. How do I do that?
We have a wide range of volunteer roles available. Find out more on our volunteer page.  Please get in touch! We’d love you to join our team.
Can we come along for a day to the foodbank to help?

Yes! During busy times of the year, like our Harvest and Christmas Appeals and during and after food drives, we look for groups of volunteers to help us sort donations and staff stalls at supermarkets. If you are looking for an experience day we are likely to ask if you will run a food drive to collect food or money for us. Contact us today!

Please note, because we operate a ‘dispersed food bank’ model and because of client confidentiality issues it isn’t always appropriate for non-regular volunteers to join the food parcel distribution operation but there are plenty of other ways to help!

Are you a charity?

Yes. Our registered charity number is 1148626. Our registered office address is The Hub, Union Baptist, Easton Street, High Wycombe, HP11 1NJ.

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